Delivery

Shipping

Most of our items are personalized and made to order especially for you. Here are the expected timeframes:

Timeframes

  • Production time: 5 to 7 business days (creation and printing of your personalized product).
  • Delivery time: 3 to 5 business days after dispatch.
  • Estimated total time: 8 to 12 business days between placing your order and receiving it.

These timeframes are given in business days (excluding weekends and public holidays) and may vary during busy periods.

Delivery Areas

We deliver to the following countries: France, Belgium, the Netherlands, Spain, Italy, Portugal, Greece, Poland, Denmark, Switzerland, Canada, the United States, Brazil, Mexico, Chile and Colombia.

Shipping costs

Shipping is free on orders over €45. Below €45, shipping costs €3.90. The exact amount is shown in your cart before payment.

Outside the eurozone, the threshold and the cost are set in your currency:

  • Switzerland: free from CHF 45, otherwise CHF 3.90
  • Denmark: free from 339 kr, otherwise 29 kr
  • Poland: free from 199 zł, otherwise 16.99 zł
  • Canada: free from CA$75, otherwise CA$5.99
  • United States: free from $50, otherwise $4.99
  • Mexico: free from MXN 990, otherwise MXN 79
  • Chile: free from CLP 49,900, otherwise CLP 3,990
  • Colombia: free from COP 199,000, otherwise COP 16,900
  • Brazil: the equivalent in reais is shown in your cart

Order Tracking

As soon as your order is dispatched, you will receive a confirmation email with your tracking number so you can track your package until delivery.

All our shipments are insured, and your products are carefully packaged for safe transportation.

Returns

As most of our products are personalized, please consult our refund policy for the return conditions (particularly in the event of a defective product or an error on our part).

Market Lab – SAS with share capital of €1,000
Registered office: 515 Avenue de la Tramontane, ZI Athelia IV, 13600 La Ciotat, France
SIRET: 988 645 156 00023 · VAT: FR42988645156 · Email: contact@draw-my-pets.com

© 2026 Market Lab – Draw My Pets. All rights reserved.