Privacy policy

Last updated: 4 June 2026

Market Lab ("we", "us", "our") is committed to protecting your privacy. This policy explains how your personal information is collected, used and disclosed when you use the Draw My Pets website (https://draw-my-pets.com) and its subdomains (together, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this policy, as well as our Terms of service, and that you accept our data practices.

1. Definitions

Term Meaning
Cookie A small text file saved by your browser to recognise your device, remember your preferences or produce statistics.
Company Market Lab, publisher of the Draw My Pets website and controller of the data processing.
Customer Any business, organisation or individual who places an order for Draw My Pets products.
Device A computer, smartphone, tablet or any terminal used to access the Service.
IP address A number assigned to a Device connected to the internet, which may indicate its geographic area.
Personal data Any information that makes it possible to identify a natural person, directly or indirectly.
Third-party service Advertising partners, payment services, e-mail sending solutions or any external provider involved in the Service.
You The person visiting the site or using the Service.

2. Data we collect

We collect information when you browse the site, create an account or place an order, subscribe to the newsletter, or complete a form or a survey.

Categories of data:

  • First name and last name / username
  • E-mail address
  • Postal and shipping address
  • Phone number (optional)
  • Payment information (handled by our payment provider, never stored by Market Lab)
  • Order history, product preferences, cart contents
  • Cookies and usage data (pages viewed, time on site, browser type and so on)

3. Purposes of processing

Purpose Legal basis*
Processing and tracking orders, invoicing, after-sales service Contract
Personalising your user experience Legitimate interest
Improving the site and our offers (statistics, testing) Legitimate interest
Sending marketing e-mails where you have consented Consent
Managing product reviews Legitimate interest
Preventing payment fraud Legitimate interest / Legal obligation

*Within the meaning of Regulation (EU) 2016/679 (GDPR).

4. Cookies

We use:

  • Technical cookies (essential to the operation of the site)
  • Analytics cookies (audience measurement: Google Analytics or an equivalent tool)
  • Marketing cookies (personalised advertising through partners such as Meta or Google Ads, only if you consent)

You can refuse or delete cookies through your browser settings or our consent banner.

5. Who receives your data

Your data may only be passed on:

  • to our logistics and payment providers, in order to fulfil your order;
  • to our e-mailing tools, to send newsletters (if you are subscribed);
  • to the competent authorities, where the law requires it.

We do not sell or rent your data to third parties.

6. Retention periods

Data Period
Customer account and order history 5 years after the last activity
Invoices 10 years (accounting obligation)
Marketing data Until you withdraw your consent, or 3 years after the last contact
Cookies 13 months maximum

7. Security

  • Encrypted connection (HTTPS / TLS)
  • Storage on secure servers hosted in the EU
  • Restricted access through authentication and limited rights

8. Your rights

You have:

  • a right of access to your data;
  • a right to rectification or erasure;
  • a right to object or to restrict processing;
  • a right to portability (export in a readable format).

To exercise your rights, write to us at contact@draw-my-pets.com (subject: Personal data). We will reply within one month.

You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

9. Changes

This policy may be updated to reflect regulatory or functional changes. Any substantial change will be announced on the site or by e-mail.

10. Contact

© 2026 Market Lab – Draw My Pets. All rights reserved.