Payment policy

Thank you for shopping at Draw My Pets. We are committed to offering every customer a secure and transparent payment experience. Please read our payment policy carefully to understand how we handle transactions on our site.

1. Accepted payment methods

We accept the following payment methods:

  • Payment cards: Visa, Mastercard and Maestro (other supported networks may appear at checkout where applicable)
  • PayPal
  • Apple Pay
  • Bancontact and iDEAL (for payments from Belgium and the Netherlands)
  • BLIK
  • MobilePay
  • Przelewy24
  • American Express

The available payment methods are displayed automatically at checkout, depending on your device, your browser and your country. For example, Apple Pay only appears on compatible Apple devices.

2. Payment currency

By default, transactions are processed in euros (€). If you are browsing from another country that we serve, the price may be displayed and charged in your local currency (for example CAD, BRL, CHF) depending on the delivery country selected. The currency applied to your order is always shown at checkout.

3. Payment authorisation

Your payment is charged immediately after your order is confirmed. You will receive a confirmation e-mail with your order details.

If a payment is declined, or if it is flagged as potentially fraudulent by Shopify:

  • the order will not be processed,
  • you will be notified by e-mail,
  • you may be asked to try again or to use another payment method.

4. Order verification

As part of fraud prevention, we may contact you to confirm certain details before processing your order. This may include:

  • verifying your e-mail address,
  • confirming your shipping address,
  • requesting proof of identity (rare, and only in the event of suspicious activity).

We reserve the right to cancel any order that fails this verification process. In that case, a full refund is issued.

5. Failed or cancelled payments

If your payment fails or is cancelled:

  • your order will not be processed,
  • you will need to start the checkout process again.

If funds have been taken but the order was not confirmed, please contact us immediately at contact@draw-my-pets.com.

6. Cancellation and refund policy

Cancellations: You can cancel your order as long as it has not been handed over to the carrier. Contact us as soon as possible at contact@draw-my-pets.com; the refund is issued to the original payment method.

Refunds: Please see our Refund policy for the eligibility criteria, the deadlines and the procedure. The refund is issued within 14 days of the return being approved; how long it then takes to appear on your account depends on your bank.

7. Fraud prevention

In order to protect our customers and prevent fraudulent activity, Draw My Pets reserves the right to carry out payment checks. We may ask you for additional information for transactions considered high risk.

8. Contact us

We answer every request within 24 to 48 hours (Monday to Friday).

Draw My Pets – Market Lab
Legal name: Market Lab – SAS with a share capital of €1,000
SIRET: 988 645 156 00023 – VAT number: FR42988645156
Address: 515 Avenue de la Tramontane, ZI Athelia IV, 13600 La Ciotat, France
Phone / WhatsApp: +33 7 59 74 41 17
E-mail: contact@draw-my-pets.com
Customer service hours: Monday to Friday, 9am to 5pm (closed on Saturdays, Sundays and public holidays)
NAF / APE code: 4791A – Distance selling via general catalogue
Type of activity: Commercial
Sector: Retail trade

Draw My Pets is a brand of Market Lab.

© 2026 Market Lab – Draw My Pets. All rights reserved.